Privacy Policy


The purpose of this policy is to ensure the fair handling of Personal Information by Pinnacle Workplace Consultants Pty Ltd (we, us or our).  All Personal Information collected and held by us will be stored, used and disclosed in a fair and appropriate way having regard to our obligations under the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APPs).

Personal Information” means information, or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is in a material form or not.

Sensitive Information” means information or an opinion (that is also Personal Information) about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual practices, criminal record or health information.

Collecting personal information

We will only collect such Personal Information about you that is necessary to provide our services and conduct our business. The Personal Information we collect and hold about individuals generally includes the following:
  • information that identifies you, such as your name, postal address, date of birth and other contact details;
  • employment history;
  • internet protocol address, server address and domain name;
  • health information, such as medical reports; and
  • any other Personal Information necessary to perform any of our services or to conduct our business generally.
If reasonable, and practicable to do so, we will obtain that information directly from you. If, however, we collect information about you from a third party we will seek your consent beforehand, except to the extent that gaining your consent would pose a serious threat to the life or health of any individual.

In the event we collect Sensitive Information about you, you consent to us collecting, using and disclosing the Sensitive Information for the purpose for which it was disclosed and as permitted by the Act and other relevant laws.

Using and disclosing personal information

We deal with Personal Information in accordance with the APPs. The typical organisations to which we generally disclose Personal Information include, but are not limited to, your employer and government agencies such as WorkCover and Employers Mutual Limited.

The Personal Information collected by us may be used by us in relation to, but not limited to, the following:
  • workers compensation assessments and reports;
  • rehabilitation assessments and reports;
  • individual, company or association group injury prevention assessments and reports;
  • individual, company or association health screening assessments and reports;
  • equipment prescription and provision;
  • development and provision of injury prevention resources;
  • provision of treatment services;
  • development and provision of manual handling training; and
  • development and provision of wellness programs.
We will only disclose your Personal Information to a third party if you have consented to that disclosure, if it is necessary in performing our services or conducting our business generally, or if it is required to by law.

Overseas Recipients 

It is not likely that we will disclose Personal Information that we collect and hold about you to any overseas recipients (as defined in the Act).

Anonymity and Pseudonymity

You can deal with us anonymously (without identifying yourself) or under a pseudonym (fictitious name) unless you are applying for employment with us or in any other situation where it is impractical or unlawful to deal with you anonymously or under a pseudonym.


We will take all reasonable steps to ensure that all Personal Information collected by us is held securely, whether in our physical files (using third party document management and archiving services) or in our computer systems and servers (operated by third parties who provide services to us in connection with our business) or by other means. 

Where we no longer require your Personal Information, we will take reasonable steps to destroy or permanently de-identify that information.

Government related identifiers 

We will not use Government related identifiers (such as your tax file number or Medicare number) as our reference number for you in our systems. We will not use or disclose any Government related identifier that you provide to us, except in circumstances permitted by law.

Right of access to your information

You can gain access to your Personal Information, subject to certain exceptions contained in the Act.  To request access to your Personal Information, or to update or correct that Personal Information, please send a written request to either 215 Fulllarton Road, Eastwood SA 5053 or (Contact Address). We will check the identity of individuals making requests to determine within 14 days whether the request will be met.


We may use your Personal Information to provide you with marketing information about our products and services via our E Newsletter. If you no longer wish to receive marketing information from us, you may opt out at any time from receiving our E Newsletter by sending a written request to our Contact Address.


If you are concerned that the way in which we collect, hold, use or disclose your Personal Information may be in breach of the APPs, please send written details of your complaint to the Contact Address.

After receiving a complaint, we will conduct internal discussions and evaluate whether we believe that such collection, holding, use or disclosure of your Personal Information was in breach of the APPs. We will endeavour to notify you of the results of our investigation of your complaint within 30 days of receiving your complaint. However, if your complaint involves complex issues or requires extensive investigation, it may not be possible to respond within this timeframe. If the conclusion of our investigation is that our collection, holding, use or disclosure of your Personal Information was in breach of the APPs, we will take steps to remedy the breach as soon as reasonably practicable.

If after dealing with us you are still not satisfied, you are entitled to make a complaint to the Office of the Australian Information Commissioner.


This policy is published on our website at and may be updated from time to time at our discretion.  By continuing to use our website, or otherwise continuing to deal with us, you accept this policy as it applies from time to time.

Contact Us

If you have any queries or complaints about how your personal information is collected and used, or our Privacy Policy generally, please contact us.